Like most large cities, Tea Tree Gully saw a growing number of people visiting their website wanting to engage and transact with them online.
Keeping up with their customers’ expectations meant allowing anyone, from virtually anywhere, to interact with them 24/7 from any device.
Clearly, uploading their existing PDFs to their website wasn’t going to get the job done.
By leveraging OpenForms as part of their new digital transformation strategy, they empowered their staff to build and improve their online forms with ease.
Now everybody could be a service designer.
And with over 100 services online, customers who used to call the City with their enquiry started transacting online, reducing the number of customer service calls by 36,000 every year.