What makes a great digital service experience?
Whether a permit, application, request or report, online forms are central to almost every digital service your city provides. Therefore, a good experience must involve online forms that are intuitive, simple, specific to the customer’s purpose and just as easy for your internal staff to process and manage.
To that end, we’ve summed up seven highly effective steps to help you create optimal online forms and a digital services experience that serves everyone better.
Create simple, intuitive digital services for all. With OpenForms, you can manage and optimise your online forms and workflow without any custom code, and deliver a great customer experience from start to finish.