We collect information about you when you provide it to us by using our Services, and when you link other information sources and service providers to us, as per below.
Subscription and user account information
We collect information about you when you register for a subscription, create or modify your user account, set preferences and make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services. We keep track of your preferences when you select settings within the Services.
Feature usage information
We collect information about the use of our services and various features in order to improve your user experience and bring you new functionality and features.
Support, feedback and comments
We may collect feedback and comments that you submit to through our Services, as well as social media or social networking websites. For example, you provide content to us when you provide feedback or when you participate in any surveys, contests, promotions, activities or events.
The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other information that would be helpful in resolving the issue.
We collect certain payment and billing information when you register for certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing gateways such as Stripe. We will never store your credit / debit card details within our systems. Recurring payments are completed using a token we receive from secure payment processing gateways such as Stripe
Devices and cookies
We may collect information about your device and the IP address you use to access the Services. We utilise this information to fine tune your service experience.
Other sources and service providers
We may receive information about you from other Service users and from 3rd party services. Subscription owners or user administrators may update your user account information or your user preferences and settings of the Services. If you use a 3rd party authentication provider to sign in to your Services such as Google or Facebook or link any 3rd party services such as a payment gateway, or any other business system we may be required to store some information to maintain the integration functional.